By pressing the "sign up" button, the user can sign up in the website as the "customer", "carrier", "carrier and customer" or "forwarder".
To sign up correctly:
If the correspondence details of your company differ from the ones provided earlier, don't forget to enter the correspondence details.
After filling out the registration form, our team will need a few business days (counted from the delivery of the required documentation) to check the correctness of company details, which will be communicated on the phone and by e-mail. Upon successful verification, the account will become fully functional.
In the next step of the registration, you are required to send necessary documents to: firstname.lastname@example.org, including "Company name – documents" in the subject line.
In order to verify your account correctly depending on your level of authorization, we will need documents related to your business profile If you are a carrier or a forwarder, possible documents include e.g.:
Regardless of the verification of the documents mentioned above, users are verified also on the basis of entries in:
You can also send other documents confirming the credibility and raising confidence in your company, e.g. ISO or ADR certificates.
Until the verification of documents provided is completed, the user's access to the account functionality is limited. The verification may take maximum 7 business days starting from the delivery of the required documentation.
Other users interested in cooperation with you will have access to the verified documents in your profile.
In case you experience problems with confirming or completing the registration, please contact Infracht Customer Service Desk. Possible causes of problems:
A company can create one account on Infracht platform. Its owner is able to create extra accounts assigned to respective employees.
Infracht reserves the right to block your account when:
Before blocking the account, you will receive an e-mail containing the justification and a notice to explain the situation. Lack of reaction will cause the account to be blocked. In order to unlock the account, you must contact the Infracht Customer Service Desk.
The blockage of an account in situations described in section 5 is the limitation of the access to certain functionalities:
In order to unlock the account, contact the Infracht Customer Service Desk.
If you don't remember your password, click on the „I forgot my password” link on the sign-in website website and enter the e-mail address provided for logging in. A link allowing you to change the password will be sent to the provided address. The link remains valid for 1 hour.
After signing in, go to My Infracht -> Account settings -> Password change
Enter the current password, the new password, then repeat the new password and click on Save. Upon entering the New Password, the security level bar will indicate the strength of your password.
Entering a wrong password several times can cause the blocking of the user account. In order to unlock the account, contact Infracht Customer Service Desk.
In order to delete the account, contact Infracht Customer Service Desk.
In order to use the Infracht freight exchange, you need:
Registration is free, account on the platform is free of charge.
Infracht platform is free for carriers; having an account, submitting offers in auctions and RFPs is totally free of charge.
The fee collection system is very simple and does not force the customer to buy a subscription or pay other access fees.
The customer posts a load in an auction or an RFP. Commission is charged from the final price of the load transport service which the customer is obliged to pay to the carrier. The minimum commission is 5 PLN. The commission can be checked with a calculator.
If the customer does not find a carrier for the load, commission is not charged.
For customers posting large amounts of loads, we have prepared attractive packages valid for 30 days from the date of purchase. As far as the package with unlimited posted loads is concerned, you can buy a package valid for 365 days. Commission fees are not charged for users of any load package. Remember that each posted load (both in an auction and an RFP) is deducted from the package, regardless on its final result.
In order to post loads on the website, you need an active account. If you do not have an account yet, sign up, provide necessary details, and complete the account activation.
In order to post a load, sign in to your account, click on the NEW LOAD button, and you will be redirected to a proper form.
The Platform allows to post any kind of load.
You will be transferred to a page containing the load details, allowing you to change the parameters and details necessary to post new load.
A suggested price is the price of the transport of load offered in an RFP. It is not obligatory to define the suggested price.
A starting price is the maximum price the customer wishes to pay for the transport service specified in a load auction.
The customer defines one price of the transport of load; by accepting the load, the carrier accepts the conditions.
Posting an RFP for the transport of load allows to collect offers from many carriers and choose the best, not necessarily the cheapest one at any time before the deadline for the submission of offers.
The customer accepts the offer by clicking ACCEPT.
The deadline for the submission of offers in an RFP ends with the acceptance of an offer. The carrier whose offer has been accepted is informed about it by e-mail containing the details and contact details, while other carriers are informed that another offer has been chosen in the given RFP.
If the customer does not choose any offer before the deadline for the submission of offers, the RFP ends unresolved. The customer can post such a load again, providing e.g. more details or changing the method of posting, to encourage carriers to submit offers.
Note! In the course of bidding, the Carrier can submit a price offer exceeding the Customer's expectations. Such an offer serves as an information for the customer about the existence of a carrier interested in transporting the load but at a higher price.
Remember, however, that in this option the Buy Now price must be lower than the starting price. The first offer submitted by the carrier which will reach the level of the starting price will cancel the option of Buy Now.
Upon finishing the auction, the customer receives an e-mail containing the summary, carrier's details and the phone number of the carrier's contact person in order to agree on the final details of the transaction together.
The customer has the right to deny entering into a transaction with the carrier when the latter does not possess proper documents with the expiry date exceeding the agreed date of transport, when there are justified doubts concerning the reliability of the carrier or due to other substantial reasons.
The user can bid a load in an auction with an outbidding amount not less than 10 PLN/5 EUR/ 5 GBP/ 5 USD.
Yes, the customer can change the suggested price at any time until the deadline for the submission of offers.
Yes, the customer can change the starting price during an auction provided that it has not been reached earlier, and only to the value lower than the best offer submitted. Users participating in an auction will be notified of the increased starting price which can turn out to be interesting for them.
It is possible to change the Buy Now price if nobody started bidding – after bidding was started by the carrier, the Buy Now option becomes unavailable.
If the carrier bids below the starting price, it is still possible to change the Buy Now price.
It is possible to change the Buy Now price until the offer for the transport of load is submitted by the carrier.
In the COMMISSIONING ENTITY section, below the commissioning person's details, you can find an icon enabling you to send a message directly to the customer.
A message icon, visible only to the customer, can be found next to the login of the carrier who bid on a load. The carrier will receive an e-mail at the address provided in the details of the posted load.
Just click on the tab: SEARCH FOR LOADS. Available load which you can submit offers for will appear on the website.
The user can also utilize the advanced search tool. It allows to filter the database for loads which meet specific criteria, e.g. weight, cargo length, auction end date or the deadline for the submission of offers, acceptable trailer type, load category, acceptable method of loading.
As a customer, you can introduce changes in the description of the auctioned load until the starting price is reached or a load is won with the Buy Now option. The load cannot be edited after the staring price is reached. To correct any errors in details, you have to cancel the auction and create a new one.
In case of an RFP, changing of the suggested price is possible at any time, while the details and the deadline for the submission of offers can be changed until the first transport offer of the posted load is received.
As a customer, you can cancel an auction in justified cases only, e.g. change of deadline, place of loading/unloading, delayed preparation of goods, damage/theft of goods. The auction participants receive an email explaining the reasons for the load cancelling.
To cancel an auction, go to MY POSTED LOADS panel and find the auction you wish to cancel. In the bottom part of the AUCTION DETAILS panel you will find the CANCEL THE LOAD link.
After you click on the link, a window will be displayed requiring you to provide the reason for cancelling. The provided reason will be sent to all carriers participating in the auction, it will also be visible in AUCTION DETAILS.
As a customer, you can cancel an RFP in justified cases only, e.g. the change of the date or the place of loading, delay, damage/theft of the load. Carriers who submitted offers will be notified by e-mail about the reasons of cancellation.
To cancel an RFP, go to MY POSTED LOADS panel, find the load, in the bottom part of the RFP DETAILS panel you will find the CANCEL THE LOAD link.
The Customer can cancel only the best offer during an auction, however, in such a case the remaining offers will be cancelled automatically. As a result, each Bidder shall be informed about the cancellation of an offer and invited to bid the auction again.
The procedure is implemented in exceptional circumstances only, i.e.:
To cancel an offer, go to MY POSTED LOADS panel and find the load the offer related to which you wish to cancel. A link CANCEL THE OFFER will appear next to the best offer submitted.
You will be redirected to a window requiring to enter the reason for cancelling the offer. The carrier will be informed about the reason.
After cancelling the offers, the carriers can bid your load again.
Remember, however, that cancelling offers too often can lead to your account being blocked!
It is possible only if an auction is in progress. The Bidder can request the Carrier to withdraw their offer when, because of important reasons behind their control, they will not be able to provide the transport service. In such a situation, the Bidder is obliged to state the reason for withdrawing the offer. To withdraw your offer, go to SUBMITTED OFFERS panel and find your auction. Next to your offer you will find the WITHDRAW THE OFFER link.
The option is available only if your offer is winning at the given moment.
The Customer will receive an e-mail with your request, also a letter icon informing about your withdrawal request will appear next to your offer. Remember that the Customer is not obliged to cancel your offer if they conclude that your request is not well-grounded.
Remember, however, that withdrawing offers too often can lead to your account being blocked!
The carrier can withdraw an offer provided that it has not yet been accepted by the customer.
The carrier can change the price and the offer expiration date unless it has been accepted by the customer.
In this case, the customer and the carrier reach an agreement without Infracht's intermediation. The customer has the right to file a complaint in order to win back the commission from the transaction concluded. However, they have to supply Infracht Customer Service Desk with the carrier's confirmation of the impossibility to render the service along with a justification.
You will be notified by e-mail that the customer has accepted your offer. The information will also be included in the load summary available in MY SUBMITTED OFFERS -> WON tab.
You will receive an e-mail with the auction status. The information will also be included in the load summary available in MY SUBMITTED OFFERS -> WON or MY POSTED LOADS -> WON tab.
Editing the basic details of your company, so called "company registration details", will limit the functionality of your account until your company is approved again by Infracht Customer Service Desk. If you want to avoid delays in verification or cannot change the details (you have submitted offers or have active loads posted), contact Infracht Customer Service Desk.
Which details can I change on my own?
If you notice that other website users behave in an unfair manner, contact Infracht Customer Service Desk.
The carrier should provide an invoice for the transport service rendered directly from the customer, containing all the information necessary to make the payment. The payment is executed beyond Infracht.
Invoices for commissions/packages accrued will be issued by the 10th day of the following month and sent by email. They will also be visible in your account in MY PAYMENTS tab.
Fees for using Infracht freight exchange are borne solely by the user posting loads according to the table of charges and commissions. The customers can check the current state of counted charges in the MY PAYMENTS tab of the user's panel.