Help / FAQ

REGISTRATION AND ACCOUNT

1. User registration

By pressing the "sign up" button, the user can sign up in the website as the "customer", "carrier", "carrier and customer" or "freight forwarder".

To sign up correctly:

• Fill in the fields: e-mail and password (remember that the data provided will be used for signing in in the future, and the activation link will be sent to the provided e-mail address). Also, the most important notifications from INFRACHT Platform will be sent to the specified address.
• Next, fill in the fields with company details. The e-mail address provided for signing in can be a company e-mail address and a contact person's e-mail address. If the correspondence address is different from the registration address, don't forget to fill in the data as well.
• Remember to confirm the acceptance of the Terms and Conditions and the Privacy Policy.
• Confirm the entered details by clicking on: SIGN UP

• Next: Click on the link received via e-mail. In this way your registration will be confirmed.

After filling out the registration form, our team will need a few business days (counted from the delivery of the required documentation) to check the correctness of company details, which will be communicated on the phone and by e-mail. Upon successful verification, the account will become fully functional.

2. Registration confirmation – what's next? Required documents

In the next step of the registration, you are required to send necessary documents to: info@infracht.com, including "Company name –documents" in the subject line.

In order to verify your account correctly depending on your level of authorization, we will need documents related to your business profile If you are a carrier or a forwarder, possible documents include e.g.:

• License to carry out road transport as an agent in shipment of goods
• License to carry out domestic road transport of goods
• Authorisation to engage in the occupation of road transport operator
• License for international commercial carriage of goods
• Freight forwarder's liability insurance
• Carrier's liability insurance for domestic/international road transport
• Carrier's liability insurance for road cabotage

Regardless of the verification of the documents mentioned above, users are verified also on the basis of entries in:

• the National Court Register or Central Registration and Information on Business
• Website of the Ministry of Finance on Taxes/VIES Platform in order to determine if the user is an active/passive VAT payer
• Economic Information Bureau.

You can also send other documents confirming the credibility and raising confidence in your company, e.g. ISO or ADR certificates.

Until the verification of documents provided is completed, the user's access to the account functionality is limited. The verification may take maximum 7 business days starting from the delivery of the required documentation.

Other users interested in cooperation with you will have access to the verified documents in your profile.

 

3. Problem with completing the registration

In case you experience problems with confirming or completing the registration, please contact Infracht Customer Service Desk. Possible causes of problems:

• the period between filling in a registration form and confirming the registration exceeded 7 days (after this period the activation link expires),
• during registration you provided a wrong e-mail address. In such a situation you will not receive the message containing the address of the website allowing you to complete the registration.

4. How many accounts can my company have?

A company can create one account on Infracht platform. Its owner will be able to create the desired number of extra sub-accounts assigned to employees.

5. Why can my account be blocked?

Infracht reserves the right to block your account when:

• You breach the rules of law or the provisions of Infracht Terms of Use or violating the reputation and benefit of Infracht
• You do not meet the commitments resulting from using the platform, both towards other users and Infracht
• The number of your cancelled auctions/RFPs becomes substantial
• You do not execute the freight contracts concluded via Infracht platform
• You suspend your business activity
• The Customer is entered as a debtor in the Economic Information Bureau
• You use the information obtained in the course of the transaction for sending out spam.

Before blocking the account, you will receive an e-mail containing the justification and a notice to explain the situation. Lack of reaction will cause the account to be blocked. In order to unlock the account, you must contact Infracht Customer Service Desk.

6. What is an account blockage?

The blockage of an account in situations described in section 5 is the limitation of the access to certain functionalities:

• as a carrier – you will not be able to search, bid on, submit offers and win loads with the Buy Now option, however, you will still have the opportunity to finalize a transaction if you participate in an auction or an RFP.
• as a customer – you will not be able to create, copy and modify loads, but you will keep access to MY POSTED LOADS tab and its details (current, won, not won, historical, draft); you will be able to finalize any ongoing RFPs or auctions, change their starting or Buy Now price, and, if needed, cancel an ongoing auction or an RFP,
• as a customer + carrier/forwarder – you will not be able to submit offers, bid in auctions and win loads with the Buy Now option, create, copy and modify them and find new loads; the limitations will not cover ongoing auctions and RFPs which you posted and submitted offers for,
• the account editing options will be limited.

In order to unlock the account, contact Infracht Customer Service Desk.

7. Which details can be changed by the account user?

Editing the basic details of your company, so called "company registration details", will limit the functionality of your account until your company is approved again by Infracht Customer Service Desk. If you want to avoid delays in verification or cannot change the details (you have submitted offers or have active loads posted), contact Infracht Customer Service Desk.

Which details can I change on my own?

• Password
• The range of e-mail notifications you want to receive via e-mail
• Contact/correspondence details

PASSWORD AND SIGNING IN:

1. I forgot my password – what should I do?

If you don't remember your password, click on the "Forgot your password?" link on the sign-in website and enter the e-mail address provided for logging in. A link allowing you to change the password will be sent to the provided address. The link remains valid for 1 hour.

2. I have problems with signing in – what should I do?

• Make sure you entered the correct e-mail or password. Make sure the CapsLock button is off and your language settings are not changed.
• If you set a new password, your browser may still remember the old one, so please check if you experience similar problems using a different browser. If the problem is limited to one browser only, check the options of remembering passwords and forms
• In case you are not sure if you remember your password, set a new one
• Questions? Write to: info@infracht.com or call +48 12 35 10 150

3. How do I change my password?

After signing in, go to My Infracht -> Account settings -> Password change

Enter the current password, the new password, then repeat the new password and click on Save. Upon entering the New Password, the security level bar will indicate the strength of your password.

4. I blocked the account – what should I do?

Entering a wrong password several times can cause the blocking of the user account. In order to unlock the account, contact Infracht Customer Service Desk.

5. How do I delete the account?

In order to delete the account, contact Infracht Customer Service Desk.

6. Safety with Infracht

• We pay particular attention to the verification of every user
• Our database of registered users includes only those companies which have been conducting business activity for a period longer than 6 months
• You have access to documents confirming the reliability of the company which you are concluding a transaction with
• The system alerts when the carrier does not possess the required licences or liability insurance, when they expire or the value of goods exceeds the policy amount. Customers are constantly monitored in the InfoMonitor Economic Information Bureau; in case the customer is entered on the list of debtors, their account will be blocked.
• When you choose or submit an offer on Infracht platform, all arrangements appear in our system:
  • guidelines described in the contents of the posted load, such as the description of goods, date of loading and unloading and other important arrangements,
  • The price offered by the carrier and conditions of transport they committed to meet

COSTS OF USING THE PLATFORM

1. How much does the registration on Infracht platform cost?

Registration is free, having an account on the platform is also free of charge.

2. Are extra accounts for employees paid?

Users registered on Infracht platform can create the desired number of sub-accounts for their employees without any charges. The above rule applies both to the General Exchange and the Private Exchange.

3. What costs are borne by a carrier for winning a load on the General Exchange?

Winning loads on the General Exchange is free for carriers – submitting offers in auctions and RFPs is totally free.

4. How much does posting a load on the General Exchange cost?

The fee collection system is very simple and does not force the customer to buy a subscription.

For customers we have prepared attractive packages which are valid for 30 days from the date of purchase. If there is no limit of posted loads, you can obtain a package valid for 365 days. Remember that each posted load (both through an auction and an RFP) is deducted from the package regardless of its final outcome. Find out more in the Price List

5. What costs are borne by a carrier for winning a load on the Private Exchange?

Commissions from loads won on the Private Exchange amount to 0.5% of the transport service value, yet not less than 4 PLN net and not exceeding 12 PLN net. Find out more in the Price List.

6. How much does posting a load on the Private Exchange cost?

A company who wishes to start its internal exchange bears the costs of launching the "Trusted Partners" Private Exchange service according to a separate contract for rendering the Private Exchange service.

The Customer is not charged with fees or commissions related to posting loads on the Private Exchange, unless otherwise stated in the contract for rendering the "Trusted Partners" Private Exchange service. For more information, contact the Customer Service Desk.

7. How can I pay for the services?

At the end of the month an invoice is sent to the e-mail address used for registering on the platform. Payments should be made through a transfer to the bank account specified on the invoice.

HOW INFRACHT WORKS

1. What technical requirements are necessary to start the platform?

In order to use the Infracht freight exchange, you need:

• the Internet access
• e-mail access
• a browser; recommended browsers: Google Chrome, Firefox, Internet Explorer 10 or higher
• screen resolution not less than 1280×1024

2. How do I post a new load?

In order to post loads on the website, you need an active account. If you do not have an account yet, sign up, provide necessary details, and complete the account activation. In order to post a load, sign in to your account, click on the NEW LOAD button, and you will be redirected to a proper form.

3. What kind of load can be posted on Infracht Transport Platform?

The Platform allows to post any kind of load – by posting a load, the customer confirms its legitimacy and the right of disposal over it.

4. Request for proposal (RFP) – what is this method of posting loads?

Posting an RFP for the transport of load allows to collect offers from many carriers and choose the one that is best for the customer, at any time before the deadline for the submission of offers.

An RFP is completed and the load disappears from the exchange when the offer is accepted. The carrier whose offer has been accepted is informed about it by e-mail containing the particulars and customer's contact details, if the carrier agreed for such an option in the Settings of email notifications. Other carriers are informed that another offer has been chosen in the given RFP.

If the customer does not choose any offer before the deadline for the submission of offers, an RFP remains unresolved. The customer can post a load again, e.g. providing more details or changing the posting method or visibility, to encourage carriers to submit offers.

5. Auction and Buy Now – what are these two methods of posting new loads?

• In the Buy Now option the transport service price of the given load is established in advance. Carriers know the price and can accept the load with the Buy Now option right away without bidding, thus expressing the willingness to carry out transport. After winning an auction, the carrier should contact the customer to confirm the load availability and details of the transaction.
• The Buy Now option can be connected with an auction – such a way of posting a load lets the entities involved decide if they wish to accept the load right away or take part in an auction. When establishing prices, remember that the Buy Now price must be lower than the starting price. If carriers start bidding, the Buy Now option will cease to be available when the starting price is reached. According to the Terms of Use, the customer has the right to refuse to enter into a transaction with the carrier who won a load with the Buy Now option when the latter does not possess proper documents with the expiry date exceeding the agreed date of transport, when there are justified doubts concerning the reliability of the carrier or due to other substantial reasons.
• In an auction the customer sets the starting price, and carriers submit their offers and outbid other users' rates until the auction ends. Carriers can bid the load in a Dutch auction. The best offer wins the auction. In the course of bidding, the Carrier can submit a price offer exceeding the Customer's expectations. Such an offer serves as an information for the customer about the existence of a carrier interested in transporting the load but at a higher price.

6. How can I post several similar/same loads in a quick manner?

• At the end of the NEW LOAD form, you can find the CREATING MULTIPLE COPIES OF LOADS tab, allowing you to specify the number of copies of a given load: s

Loads will be saved in the My posted loads -> Drafts tab.

The copy option is also available on each tab in the My posted loads panel (Current, Won, Not won, Historical, Drafts):

and in the load details created by the user:

After clicking on the Post similar icon, you will be transferred to a page containing the load details, allowing you to change the parameters and details necessary to post another load.

7. Where will I find loads posted by me?

The MY POSTED LOADS menu contains all loads posted by the User or assigned to them by the company account administrator. Loads in the panel are clearly divided into posted on the General Exchange and Private Exchange. The panel is also equipped with a search engine. Each employee can search all their loads posted in Infracht and filter them on the basis of the selected criteria, e.g. posting method, place of loading/unloading, date of loading/unloading, etc.

Current

The Current tab consists of two sections, GENERAL EXCHANGE and PRIVATE EXCHANGE, containing all current auctions and RFPs for which carriers may submit offers. Loads posted on both types of exchanges are displayed on each of the lists.

Won (sold)

The Won tab contains the list of all loads posted by the employee for the transport of which a carrier has been found through Infracht platform.

Not won (unsold)

The Not won tab contains the list of unsuccessful auctions and RFPs, i.e. auctions where the starting price (or the Buy Now price) has not been reached, or RFPs where nobody has submitted an offer or no offer has been accepted by the customer.

Historical

The Historical tab contains all won, not won and cancelled auctions and RFPs, allowing employees to easily access the archive of loads posted by them.

8. Can I check what loads are posted by other employees of my company?

The LOADS POSTED BY MY COMPANY menu gives each employee an insight into loads posted by all other employees.

The menu allows to search for all posted loads according to selected criteria within the whole company, division or a single employee. It is the source of information on the number of posted loads, efficient retrieval of carriers, the costs of loads, routes, and the fleet used. It facilitates the analysis, allowing to detect areas requiring improvements or modifications.

Won (sold)

The SOLD tab contains all loads sold to carriers by the company employees, along with their details and the list of offers submitted.

Loads can be filtered using standard filters and:

• according to the visibility, i.e. where the load was posted: Private Exchange, General Exchange,
• type of carrier who won: Trusted Carrier, Carrier not belonging to the group of Trusted Carriers.

Not won (unsold)

The NOT WON tab contains the list of all unsuccessful auctions and RFPs posted by the company employees:

• auctions where the starting price or the Buy Now price has not been reached,
• RFPs where nobody has submitted an offer or no offer has satisfied the customer's expectations.

Historical

The HISTORICAL tab constitutes an archive of all won and not won auctions and RFPs, providing each employee with the access to the list of all loads executed in the company, and allowing to check e.g. the most popular methods of posting loads, their costs, or routes served most often in the whole company and across individual divisions.

9. Can I save a load as draft?

Yes, after clicking on PREVIEW in the new load posting form, each load is automatically saved in Drafts until its posting is validated by clicking POST THE LOAD; you can do it right away or come back to the load later via My posted loads -> Drafts tab.

Drafts also include copies of loads – these can be edited and posted at any time.

10. What is a suggested price?

A suggested price is the price of the transport of load offered in an RFP. It is not obligatory to define the suggested price.

11. What is a starting price?

A starting price is the maximum price the customer wishes to pay for the transport service specified in a load auction.

12. What is a Buy Now price?

The customer defines one price of the transport of load; by accepting the load, the carrier accepts the conditions.

13. Is the outbidding amount determined?

The user can bid a load in an auction with an outbidding amount not less than 10 PLN/5 EUR/5 GBP/5 USD.

14. Can the customer change the suggested price specified in an RFP?

Yes, the customer can change the suggested price at any time until the deadline for the submission of offers.

15. Can the customer change the starting price during an auction?

Yes, the customer can change the starting price during an auction provided that it has not been reached earlier, and only to the value lower than the best offer submitted. Users participating in an auction will be notified of the increased starting price which can turn out to be interesting for them.

16. Can the customer change the Buy Now price?

• Auction with the Buy Now option

  It is possible to change the Buy Now price if nobody started bidding – after bidding was started by the carrier, the Buy Now option becomes unavailable.

  If the carrier bids below the starting price, it is still possible to change the Buy Now price.

• Buy Now

  It is possible to change the Buy Now price until the offer for the transport of load is submitted by the carrier.

17. How can the carrier get in touch with the customer before bidding on/winning a load with the Buy Now option/submitting an offer?

In the COMMISSIONING ENTITY section, below the commissioning person's details, you can find an icon enabling you to send a message directly to the customer.

18. How can the customer get in touch with the carrier who is participating in an auction or has submitted an offer?

A message icon, visible only to the customer, can be found next to the login of the carrier who bid on a load or submitted an offer. The carrier will receive an e-mail at the address provided in the details of the posted load.

19. Posted load edit – when and what can be edited?

JAs a customer, you can introduce changes in the description of the auctioned load until the starting price is reached or a load is won with the Buy Now option. The load cannot be edited after the staring price is reached. To correct any errors in details, you have to cancel the auction and create a new one.

In case of an RFP, changing of the suggested price is possible at any time, while the details and the deadline for the submission of offers can be changed until the first transport offer of the posted load is received.

20. Can an auction be cancelled?

As a customer, you can cancel an auction in justified cases only, e.g. change of deadline, place of loading/unloading, delayed preparation of goods, damage/theft of goods. The auction participants receive an email explaining the reasons for the load cancelling.

To cancel an auction, go to MY POSTED LOADS panel and find the auction you wish to cancel. In the bottom part of the AUCTION DETAILS panel you will find the CANCEL THE LOAD link.

After you click on the link, a window will be displayed requiring you to provide the reason for cancelling. The provided reason will be sent to all carriers participating in the auction, it will also be visible in AUCTION DETAILS.

21. Can I cancel an RFP?

As a customer, you can cancel an RFP in justified cases only, e.g. the change of the date or the place of loading, delay, damage/theft of the load. Carriers who submitted offers will be notified by e-mail about the reasons of cancellation.

To cancel an RFP, go to MY POSTED LOADS panel and find the load. In the bottom part of the RFP DETAILS panel you will find the CANCEL THE LOAD link.

22. Can the customer cancel the carrier's offer in an auction?

The customer can cancel only the best offer during an auction, however, in such a case the remaining offers will be cancelled automatically. As a result, each Bidder shall be informed about the cancellation of an offer and invited to bid the auction again.

The procedure is implemented in exceptional circumstances only, i.e.:

• The Bidder's request to withdraw their offer,
• Justified doubts concerning the reliability of the carrier,

To cancel an offer, go to MY POSTED LOADS panel and find the load the offer related to which you wish to cancel. A link CANCEL THE OFFER will appear next to the best offer submitted.

You will be redirected to a window requiring to enter the reason for cancelling the offer. The carrier will be informed about the reason

After cancelling the offers, the carriers can bid your load again.

Remember, however, that cancelling offers too often can lead to your account being blocked.

23. How to search for loads?

Just click on the tab: SEARCH FOR LOADS Available loads which you can submit offers for will appear on the website.

The search menu is available in two versions – basic and advanced.

The basic version allows to enter the most important search parameters, i.e.:

• place of loading and radius (in kms) within which the system is going to search for loads,
• postal code of loading (the less precise it is, the larger the area of search),
• country of loading,
• date of loading with the "+/- 3 days" option,
• place of unloading and radius (in kms),
• postal code of unloading (the less precise it is, the larger the area of search),
• country of unloading,
• date of unloading with the "+/- 3 days" option,
• method of posting the load: RFP, auction, Buy Now.

The advanced version includes parameters necessary for finding a load with very exact parameters, i.e. additionally:

• method of loading/unloading,
• category of goods,
• acceptable trailer type,
• weight of the load (from – to) in tons,
• length of the load (from – to) in metres,
• load expiry date on the exchange.

24. How to create a filter for searching loads?

Go to SEARCH FOR LOADS tab, in SEARCHING FOR LOADS enter the criteria that interest you, e.g. place of loading and unloading. Next, click on the grey plus sign at the bottom of the search engine:

A window will be displayed, where you enter the name and approve the new filter. You can also select the option of email notifications – this will allow you to immediately receive information of new loads matching the criteria you selected in the filter.

The filter is ready for use; when searching again, just click on Saved filters and choose the one that interests you, and loads matching the criteria will be shown on the list.

25. How to manage the filters for searching new loads?

To manage the filters for searching new loads, go to any list of loads, e.g. SEARCH FOR LOADS. Click on Saved filters at the bottom of the load search engine and select the last Manage filters position.

You will be redirected to NOTIFICATIONS OF LOADS AND FILTERS in: Email notifications and filters section.

In this panel, you can enable or disable email notifications of new loads for selected filters, check the search parameters saved in them, or remove them.

If you create several filters and agree to receive email notifications for all of them, you will be receiving one collective email divided into sections of loads matching the criteria of each filter.

Deactivating the Notify me when new loads appear in the system option will disable all notifications of new loads, also those received based on filters.

26. How to set up email notifications, to receive information only of new loads that interest me?

See, how to set up email notifications of new loads, that interest you.

For more information see also:

How to create a filter for searching loads? section 24

How to manage the filters for searching new loads? section 25

27. Where can I find information on the customer commissioning the load?

In the COMMISSIONING ENTITY section, you will find all information on the company and the contact person ordering the transport.

Besides, in the Customer's documents section, the carrier can view all documents of the ordering company which were included in the company profile and approved by Infracht employees.

28. Where will I find information on the carrier who submitted the offer?

In the GENERAL AND PRIVATE EXCHANGE OFFERS section in the load details, you can find a list of all submitted offers, where the company name and contact person are linked, allowing the customer to quickly and easily switch to profiles to check the data and necessary documents. Access to documents facilitates the choice of an offer and allows to cancel an offer in an auction if the customer finds any faults, e.g. lack of insurance mandatory in the country of unloading.

29. Can the customer cancel a won/assigned load?

Yes, the customer can cancel the transport of a won/assigned load if the circumstances prevent the release of a load on conditions defined in the auction or the RFP, e.g. the load has been stolen, damaged, the production was delayed, etc., or at the carrier's request if they cannot render the transport of the load assigned. To cancel the load, go to MY POSTED LOADS -> Won tab. Enter the load details. In the bottom part of the AUCTION DETAILS you will find the CANCEL THE LOAD icon. The cancelled loads will be transferred to the Historical tab.

30. Can the carrier withdraw their offer in an auction?

It is possible only if an auction is in progress. The Bidder can request the Carrier to withdraw their offer when, because of important reasons behind their control, they will not be able to provide the transport service. In such a situation, the Bidder is obliged to state the reason for withdrawing the offer. To withdraw your offer, go to MY SUBMITTED OFFERS panel and find your auction. Next to your offer you will find the WITHDRAW THE OFFER link.

The option is available only if your offer is winning at the given moment.

The Customer will receive an e-mail with your request, also a letter icon informing about your withdrawal request will appear next to your offer. Remember that the Customer is not obliged to cancel your offer if they conclude that your request is not well-grounded.

Remember, however, that withdrawing offers too often can lead to your account being blocked.

31. Can the carrier edit an offer submitted for an RFP?

The carrier can change the price and the expiration date of the offer unless it has been accepted by the customer.

32. Can the carrier withdraw an offer submitted for an RFP?

The carrier can withdraw an offer provided that it has not yet been accepted by the customer.

33. I won an auction or an RFP, however, due to reasons behind my control, I cannot render the service

In this case, the customer and the carrier reach an agreement without Infracht's intermediation.

34. How will I be informed that my offer has been accepted?

You will be notified by e-mail that the customer has accepted your offer. The information will also be included in the load summary available in MY SUBMITTED OFFERS -> WON tab.

35. How do I find out about a won auction?

You will be notified by e-mail that your offer was the best. The information will also be included in the load summary available in MY SUBMITTED OFFERS -> WON tab.

36. How do I find out about new loads posted on Infracht platform?

In the ACCOUNT SETTINGS panel, in Email notifications and filters -> NOTIFICATIONS OF LOADS AND FILTERS section, you can select the Notify me when new loads appear in the system option. In this way you're going to receive regular emails with a list of new loads posted on Infracht platform.

As a forwarder, you can use the "Include loads posted by me" option, if you want the loads posted by you to be displayed along with the notifications of new loads.

37. How do email notifications work?

In Email notifications and filters tab, in EMAIL NOTIFICATIONS section, you can decide on the kind of information you wish to receive by email.

A proper selection of notifications will improve your work and minimize the number of unnecessary messages. Notifications can be modified at any time. Each user has their individual notifications panel, enabling a maximum personalization of the scope of information received.

Notifications have been divided into 4 groups:

• general:

• for the company account administrator

• for the company account administrator

• substantial for the person submitting offers:

You select only the points important for you. Emails will be sent to the address used for logging in to the system.

38. How can I file a complaint?

In order to file a complaint, contact Infracht Customer Service Desk team available at: info@infracht.com. The full description of the complaint procedure can be found in the Terms of Use.

39. How can I report unfair behaviour of other users?

If you notice that other website users behave in an unfair manner, contact Infracht Customer Service Desk.

PRIVATE EXCHANGE

1. How can I register on the Private Exchange?

The "Trusted Partners" Private Exchange is available as an additional functionality on Infracht Platform and is fully integrated with the General Exchange. The Private Exchange service is made available to the Customer based on a separate service contract.

The carrier can join the group of Trusted Partners of a given company only upon receiving an invitation.

2. Do I need separate accounts for the General Exchange and the Private Exchange?

The "Trusted Partners" Private Exchange is a tool fully integrated with the General Exchange. The two exchanges are connected through each employee account, so there is no need to use additional passwords or accounts. Notification settings of each employee work on both exchanges. The methods and principles of posting loads are the same for both the Private and the General Exchange. A load posted on the Private Exchange can be posted on the General Exchange with one click.

The list of loads posted by the Customer on the Private Exchange has been extended with additional fields which speed up the verification of entities who can see the load, the activity of Trusted Carriers, and the number of offers from the General and Private Exchange.

Customers who implemented the Private Exchange can see icons on the list of posted loads, informing on the exchange the load is posted on, the number of Trusted Partners the load is posted for, as well as the number of offers submitted from respective exchanges.

When conducting a search, the carrier who is the Trusted Partner can see two tabs: Private Exchange and General Exchange. Also archived loads cab be filtered according to the exchange of posting; additionally, the loads from Trusted Customers are marked with icons to facilitate navigation on the platform.

3. What are the rights of a company account administrator?

A company account administrator manages the employees and company payments (e.g. purchase of packages).

Each company having an account on Infracht platform can create an unlimited number of extra sub-accounts for its employees. A user who can add employees on the platform must be the Administrator of a company account in Infracht.

Infracht company account administrators can also view all loads posted on the platform and offers submitted by the company employees for loads posted both on the Private and General Exchange.

4. How to add an account for a new employee?

Enter the name, surname, phone number and email address in the form used for adding a new employee. Upon approval, the added employee shall receive an e-mail containing the invitation to join the platform.

5. How to add a Trusted Carrier to the Private Exchange?

In the TRUSTED PARTNERS menu, in the TRUSTED CARRIERS tab, you can find a search engine enabling you to search for carriers already registered in Infracht according to:

• company name or part thereof,
• phone number,
• e-mail address,
• company Tax ID (NIP),
• employee surname,
• employee e-mail address,
• employee phone number.

The ADD THE COMPANY icon can be found next to every company that appears on the results list. Upon clicking on the icon, the company will be added to the group of Trusted Carriers of your company.

6. What can I do if the company I wish to cooperate with is not registered on Infracht Platform?

If finding a partner among the registered users was unsuccessful (see section 5.), select the Register a Trusted Carrier option. A form will be displayed allowing the customer to register the company they wish to cooperate with.

Enter the company email address, tax ID, country, name, phone number, language of communication and name and surname of the employee being your contact person in the company. When the form is approved, information on registration and instructions on completing the process will be sent to the email address provided.

You can also register in the load details view (see section 18)

7. Can I remove a company from the group of Trusted Carriers?

If for any reason the carrier should be removed from the list of Trusted Partners, you must find them on the Trusted Partners list and click on the bin icon. Remember that only the company account Administrator is allowed remove a company from the Trusted Partners.

After the removal, the carrier shall no longer see new loads posted on the Private Exchange, they will also stop receiving messages regarding new auctions and RFPs.

The carrier retains access to all active loads for which their employees have submitted offers and all historical loads they submitted offers for (won, not won).

8. How does the My groups of Trusted Carriers tab work?

The My groups of Trusted Carriers tab allows employees to quickly and easily create and modify groups. Each carrier can be added to several groups, so that the group of recipients for respective loads is as precise as possible. Employees create their own groups visible only in their profiles and adapted accordingly, e.g.:

• to loads they post/sell,
• to routes they are responsible for (e.g. "Poland – Russia Carriers"),
• to customers they serve (e.g. "Carriers serving Unilever"),
• to regions within which they wish to find a carrier (e.g. "Carriers from the vicinity of Cracow"),
• to the quality of cooperation (e.g. "Dependable Carriers"), etc.

9. How to add a new group?

For a better profiling of the recipients of notifications of new loads, each partner can be added to proper groups corresponding the selected criteria, e.g. type of fleet.

In the MY GROUPS OF TRUSTED PARTNERS tab, you can find the ADD A NEW GROUP icon. Upon clicking on it, a window will appear where you should enter the name of the new group and confirm the creation.

10. How to add a Trusted Carrier to a group?

Find the selected partner on the list of Trusted Carriers. On the right side of the list the Add to group icon is displayed. It enables you to choose a group and contact persons who are going to receive information on new loads dedicated to this group.

A company may be added to a group via the My groups of Trusted Partners tab. The tab contains a search engine of companies, allowing to quickly find a partner and assign proper contact persons who are going to receive dedicated e-mail notifications of new loads posted for the selected group of carriers.

11. How can I change contact persons in the groups of Trusted Carriers?

Names of contact persons can be found below the names of companies. The Add contact persons icon on the right side of the list allows to quickly and easily find Infracht account holders hired in a given company. To remove an employee from the list of contact persons, simply click on the X icon next to the name and confirm. The removed contact person can be added again.

12. How to remove a Trusted Carrier from a group?

Next to each carrier name on the list of companies belonging to a given group you can find a bin icon allowing you to easily remove a partner from a given group, if for any reason they no longer fulfil its criteria. A carrier can be added to the group again at any time.

Upon being removed from a group, a Carrier shall still see all loads dedicated to the group (current, won, not won) to which their employees have submitted offers before the removal.

13. Can a carrier remove a customer from the list of Trusted Partners?

If for some reason a carrier does not wish to receive loads from a particular Trusted Customer, they can remove the company from their list of Trusted Partners using the bin icon located on the right side of the ALL TRUSTED CUSTOMERS list in the Trusted Customers tab. If a carrier has binding offers in auctions of RFPs, they shall still see the loads, though the customer shall no longer belong to the group of their Trusted Customers.

14. How to precisely define recipients of loads posted on the General Exchange and Private Exchange?

The Private Exchange users can precisely define recipients of their loads via a load posting form. In the DECIDE WHO WILL SEE THE LOAD section, they can chose between two options: General Exchange and Private Exchange.

Private Exchange

When Private Exchange is selected as the target for posting loads, Trusted Carriers can be notified of the new load. The load can be dedicated to:

• all Trusted Carriers, or
• a selected group or groups of Trusted Carriers.

General Exchange

By posting a load on the General Exchange, you have the opportunity to select the target group the load shall be visible to, and time after which it will be posted. Depending on the posting entity preferences, the load may be seen by:

• forwarders only,
• carriers only,
• all verified users of Infracht platform.

If both options of posting have been selected, i.e. Private Exchange and General Exchange, you can delay posting the load on the General Exchange by 1 hr, 2 hrs, 5 hrs or 1 day, so that the Trusted Carriers have sufficient time to become familiar with the load and submit offers.

15. How to assign a load to a selected group of Trusted Carriers?

In the new load posting form, in the DECIDE WHO WILL SEE THE LOAD section, you can choose between two options: General Exchange and Private Exchange. Upon selecting the Private Exchange, a drop-down list with all your groups will appear – you can select one or more.

16. How to make a load posted on the Private Exchange visible also on the General Exchange?

The load visibility can be defined already when filling out the new load form. A load visible on the Private Exchange can be posted on the General Exchange after the time stated in the form (1hr, 2hrs, 5hrs, 1 day) or at any time:

• in the load details:

• on the list of loads MY POSTED LOADS -> Current in the Private Exchange tab, select the POST ON THE GENERAL EXCHANGE icon:

Changing the group of Trusted Partners who can see the load on the Private Exchange is only possible in the load edit options, provided that no offers have been submitted yet.

17. Can the information on posting a new load be sent to selected persons only?

When assigning the Trusted Carrier to selected groups, a customer can assign a different contact person (or persons) across the groups, selected from the employees of a given carrier. Thanks to this, an e-mail containing the load details will appear directly in the inbox of the employee who may be particularly interested in winning such a load, e.g. because of the route they serve.

18. Can the customer assign the selected load to the selected carrier?

Yes, the Private Exchange system makes it possible assign a load to a selected carrier. Upon clicking on the ASSIGN THE LOAD icon in the load details, a window is displayed. Enter the price and select a company and a contact person to whom the message on assigning the load and its details will be sent. Upon approval, the load is transferred to the Won tab.

The system allows to assign loads also to those companies that have not yet been added to the group of Trusted Carriers. Click on ADD THE CARRIER command in the load assignment form; after the email address is entered, the remaining data will be entered automatically. Upon approval, the selected company is enlisted as a Trusted Partner, and the customer can complete the process of load assignment.

If the company is not registered on Infracht platform, the customer can register it. The carrier shall receive, at the email address entered in the ADD THE CARRIER form, a notification of registration by the customer's employee, along with instructions on confirming and completing the registration on the platform.

19. Can the customer assign a load to a company that is not registered on Infracht Platform?

Yes, the customer can assign a load to a selected company from outside of the Platform, the system allows the Customer to register a Trusted Carrier – see section 18.

20. How can the carrier find out about the load assigned to them?

Information on the load assignment along with the details will be emailed to the selected contact person. The load will be visible in the system in My submitted offers -> Won tab.

21. What can I do if the employee of my Trusted Carrier with whom I cooperate does not have an account on the platform?

The Customer can create a sub-account for their Trusted Carrier's employee.

They can do it while the load is assigned, if the employee with whom they wish to cooperate is not on the list. After choosing the company to whom you wish to assign the load, a list of employees with the ADD THE EMPLOYEE option will be displayed.

After filling out and approving the form, a notification of registration along with instructions on completing the registration will be sent to the employee by email. Remember, however, that the account of the new employee must be activated by the company account administrator of the Trusted Carrier.

The form for adding an account of the Trusted Customer's employee is also available in the TRUSTED PARTNERS tab. After filling it out, as in the case of the form available when assigning a load, the employee shall receive an email notifying of the account creation. Upon confirming the willingness to join the platform, accepting the terms of use and activating the account by the company account administrator, the employee will be able to use all the functionalities of the platform.

22. Can the carrier deny the load assigned to them?

Yes, if the carrier cannot render the transport of the load assigned, they should contact the Customer for cancellation.

23. Where will I find offers submitted for the load posted by me?

In the details of the load posted in the RFP option, you can find the list of all offers submitted by carriers, specifying amounts, offer expiration dates and data of the offerers along with the information if they belong to the group of Trusted Carriers. Accepting the selected offer ends the RFP; if no offer has been selected, the RFP ends unresolved. Carriers are notified by e-mail on the outcome of the RFP.

24. How can I check the activity of Trusted Carriers?

The ACTIVITY OF TRUSTED CARRIERS tab allows to monitor the reactions of Trusted Carriers to the posted load.

The ACTIVITY section includes those Trusted Carriers who have already seen the given load. The following statuses can be displayed on the list:
• Displayed the load – the given Trusted Carrier became familiar with the load details,
• Not interested – carrier is not interested in providing the transport of the load. If a detailed reason has been stated (e.g. no car available), the customer is going to see this information as well.

The NOT DISPLAYED section includes companies whose employees have not yet viewed the load.

25. What is the meaning of colourful tabs next to the loads in the SEARCH FOR LOADS tab on the Private Exchange?

When searching for loads, a carrier can easily distinguish between new, not yet displayed loads and loads for which some operations have already been executed.

Loads are marked with corresponding colours of "tabs":
• orange – new load,
• blue – load already displayed by the carrier,
• green – load for which the carrier has already submitted the price offer,
• grey – load tagged by the carrier as I'm not interested.

26. How can I search for loads on the Private Exchange?

The Trusted Carrier can access the loads of their Trusted Customers via the dedicated Private Exchange tab in the SEARCH FOR LOADS menu.

The list of loads posted on the Private Exchange allows the Trusted Carrier to:
• check their activity regarding the retrieved loads,
• filter loads according to various criteria, e.g. date and place of loading and unloading, trailer type, weight of goods, method of loading/unloading,
• filter loads from selected Trusted Customers,
• filter loads selected due to the carrier's activity,
• sort loads, e.g. according to the date of creation, expiration date on the exchange, date corresponding to the carrier's activity regarding loads,
• tag the load as I'm not interested with one click,
• preview the details of the load by clicking on the load.

When searching for loads, the carrier can, apart from using standard filters (e.g. place of loading and unloading), filter the loads according to carrier's activity – this allows to view loads matching all search criteria which:

• are new – have not yet been seen by the carrier,
• have offers submitted by the carrier,
• have been displayed by the carrier,
• have been tagged by the carrier as I'm not interested.

Similarly to the General Exchange, you can create filters which speed up searching for the loads of interest.

27. Can I retrieve loads from the selected Trusted Customer only?

Yes, the carrier can filter loads on the Private Exchange in order to view loads of one or more selected Trusted Customers.

28. How to inform the Trusted Customer that I'm not interested in a load?

After clicking on the load posted on the Private Exchange of the Trusted Customer, the carrier can tag the load as I'm not interested.

After clicking on a proper button, the system will suggest the carrier some detailed answers:

• I have no cars available,
• I have no trailer required,
• I don't operate on this route.

Stating a detailed reason is not required, however, it is advisable due to its informative value for the customer and the quality of cooperation between the carrier and the customer.

29. Where can I find the list of loads I submitted offers for?

All offers submitted by you can be viewed in the MY SUBMITTED OFFERS menu. The offers have been divided into the following groups: current, won and not won.

Current loads

The Current tab (including offers submitted for current loads) is divided into two sections – offers submitted for loads found on Infracht General Exchange and offers submitted for loads found on the Private Exchanges of Trusted Customers.

Information on the status of the offer submitted and the offered transport price is provided for each load.

Won and not won offers

The list of offers in the Won (with the winning offers of the carrier) and Not won (the carrier's offer has not been selected/accepted by the customer) tabs allows the carrier to easily find loads from the Private and General Exchange, thanks to the Posted on the Exchange filter with the following options:

• general or private (all loads),
• general,
• private.

Additionally, each load posted by the Trusted Customer is properly marked.